Do you already have a platform where you offer services to your customers? Then let us help make it more exciting, let us add “Voice” to your application.
We have mastered the Voice and Speech based technology offerings and enterprise solutions. We provide speech recognition, self-service solutions, interactive voice response, computer telephony integration, voice-web services. We have expertise in helping contact servers across the industries, reduce their operating costs and improve customer satisfaction.

It’s easier than “Siri”, just trust us!

Raven Software Solutions has mastered the Voice and Speech based technology offerings and enterprise solutions. We have offices here in the states and we do not believe in Outsourcing. We cater to the requirements of Global organization in rolling out multi-location technology solutions.

Raven provides speech recognition, self-service solutions, interactive voice response, computer telephony integration, voice-web services. We have expertise in helping contact servers across the industries, reduce their operating costs and improve customer satisfaction. Raven has proven and demonstrated experience on Avaya, Nortel, intervoice, Voxpilot & Aumtech. We also provide enterprise management solutions to help global corporations achieve sustainable and competitive growth. Raven’s consultants work with clients to design, develop and manage their enterprise applications and Business Intelligence Solutions.

Contact Center Optimization:

Raven will evaluate and assess the existing contact center and command center processes and technology against industry best practices. The assessment will be customized to meet client’s needs. An assessment will typically address a view of a firm’s Contact Center environment and it will include a comparison to their future desired state. The assessment will include areas such as:

Raven will focus on identifying the ways to optimize the costs, increase productivity, improve customer service, reduce turnover, and improve utilization of existing resources. Raven will also provide a high-level best practice analysis including an overview of what is working well and should not be changed, along with recommendations and an implementation roadmap that clearly defines what needs to be done, and how to get there in order to improve the overall operations of the contact center.

Recent Projects:

Telecom Wireless Provider

  • Avaya CONVERSANT UCS 1000 system
  • Cellular customer account balance, bill pay, and plan type changes
  • Interfaced with Cisco GeoTel ICM for call routing
  • JAVA API interface to client systems

Large Local Government Establishment

  • Avaya CONVERSANT UCS 1000 system
  • Child support payment status, traffic ticket payment, out calling reminder
    on late ticket status and payment
  • SpeechWorks Recognizer used for alphanumeric case number recognition
  • JAVA API interface to client systems

Large Railroad Company

  • Avaya CONVERSANT UCS 1000 systems
  • Order creation and billing for rail shipments
  • SpeechWorks Recognizer with Speech Secure voice authentication and Speechify text to speech
  • Vonetix XML interface to client web servers
  • Interface to external Oracle database servers
  • Avaya CTI DIP interface to multiple Avaya CT servers in a redundant configuration